Support
Contact us
For questions, problems and suggestions: info@chargevibego.com
When reporting a problem, tell us your phone model and what you were doing so we can fix it faster.
Frequently asked questions
Do I need an account?
No. The map, route planning and trip mode work without one. An account is only needed to back up your settings and saved items and to report a station's status.
Why does the app ask for my location?
To show nearby stations and start a route from where you are. Location is used while the app is open and, during a trip you started, in the background until the trip ends. You can turn the permission off at any time in your phone's Settings.
How accurate is the range estimate?
It is calculated from your vehicle, speed, weather and the slope of the road; real consumption can differ. The estimate adapts to your car as you enter your real battery level during trips.
A station's details are wrong, or it is not working
You can report its status from the station page (charged, busy, out of order); other drivers will see it. If the address or connector details are wrong, email us.
Does the app show prices and availability?
Prices, yes: the app shows the kWh prices charging networks publish and an estimated charging cost for your route; what you pay can differ. There is no live availability; the app shows what drivers reported in the last 24 hours.
How do I delete my account?
See the Delete account page for the steps.
Privacy
The Privacy Policy (Turkish) explains which data is processed.